James L. Heskett
James L. Heskett has written at least 5 books. Their most popular book is The Culture Cycle: How to Shape the Unseen Force that Transforms Performance with 1 save with an average rating of -⭐.
They are best known for writing in the genres one, asdfsa, and Asdfsa.
mone, asdfsa, and Asdfsa are their most common moods.
2011 • 1 Reader
Service Breakthroughs: Changing the Rules of the Game
ByJames L. Heskett,W. Earl Sasser,+1 more
1990 • 1 Reader • 307 pages
The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
ByJames L. Heskett,Joe L. Wheeler,+2 more
2008 • 1 Reader • 225 pages
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
ByJames L. Heskett,W. Earl Sasser,+1 more
2015 • 1 Reader • 275 pages
The Service Profit Chain
ByJames L. Heskett,W. Earl Sasser,+1 more
1990 • 1 Reader • 301 pages