The power of habit why we do what we do and how to change it

A bit more insightful than the average pop-psych books, which always seemed to me to be saying “here's 300 pages explaining something obvious.” He did pick a few excellent examples of his thesis; I thought the strongest chapters were on unintentional actions of bureaucracy, like hospital protocols, aluminum plant safety standards, and a subway fire in London. Some of it felt a little more hokey to me, but the practical afterword was very concrete and helpful