Total Performance Scorecard

Very tough book for me to get into. Not very well written, ridiculously difficult to navigate and understand, etc. The book preaches simplicity, yet presents a book full of charts that are extremely difficult to discern.

My biggest problem with the book is that it lays out several specific steps to achieve organizational perfection. I have trouble believing that a researcher can offer “the” answer for organizational effectiveness. Books should be more like advice and encourage readers to reflect upon and meld the advice into their own.

I can see myself using this book as a resource, but certainly not as the “how-to” cookbook that Rampersad hopes...