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I have zero tolerance for zero tolerance — which is to say, you should always allow for reasonable people to extend loopholes and exceptions dependent on circumstances. A zero tolerance policy is a sign of failure, either on the part of those responsible for enforcing the rules (because they apparently don't have the capacity to judge a situation on their own) or those setting the rules (because they didn't hire an enforcer with the capacity to judge a situation).
“Zero Tolerance” is a work of fiction that pretty perfectly mirrors real life: Nobody's completely in the right, nobody's complete in the wrong. Everyone makes mistakes, and the way we live is to work through them and try to prevent them from happening again. This book provides a great lesson for people of all ages.