Black Box Thinking
Why Most People Never Learn from Their Mistakes--But Some Do
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"Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it's safe to fail, "--Amazon.com.
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Examining how we should embrace failure. Dive into it an dunderstand causes of failure to put in place fixes. Contrasts aviation who are good are responding to failure which has led to reduction in aviation incidents vs healthcare which covers up, ignores or doesn't recognise as failure which means mistreatments go undetected and issues unfixed. Great read with many cautionary tales.
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