Difficult Conversations: How to Discuss What Matters Most
Ratings12
Average rating3.7
15
Ratings12
Average rating3.7
Updated 10th Anniversary Edition Don't panic. Difficult conversations are inevitable, but the leaders of the Harvard Negotiation Project are here to teach you how to negotiate a pay rise, resolve a dispute or even let someone go. Arming you with the right techniques and tools in this step-by-step guide, you will learn how to manage your feelings, empathise, avoid the blame game and really listen. Difficult Conversationsgives you the know-how to tackle even the most challenging exchanges. With a foreword by Roger Fisher, author of Getting to Yes
Reviews with the most likes.
I started reading this book to figure out how to deal with a problematic colleague. That situation has since resolved itself, so I'm unable to speak directly to the effectiveness of the advice. I like a lot of the ideas; some of them might be hard to get others to buy into.
One thing that did bother me a bit: they used example situations to demonstrate that their techniques work, but... those situations and conversations are made up wholesale. Sometimes they were persuasive, and you can see how a conversation might go that way, but other times, those conversations can seem unrealistic and overly pat.
