Difficult Conversations: How to Discuss What Matters Most
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Average rating3.8
Updated 10th Anniversary Edition Don't panic. Difficult conversations are inevitable, but the leaders of the Harvard Negotiation Project are here to teach you how to negotiate a pay rise, resolve a dispute or even let someone go. Arming you with the right techniques and tools in this step-by-step guide, you will learn how to manage your feelings, empathise, avoid the blame game and really listen. Difficult Conversationsgives you the know-how to tackle even the most challenging exchanges. With a foreword by Roger Fisher, author of Getting to Yes
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I started reading this book to figure out how to deal with a problematic colleague. That situation has since resolved itself, so I'm unable to speak directly to the effectiveness of the advice. I like a lot of the ideas; some of them might be hard to get others to buy into.
One thing that did bother me a bit: they used example situations to demonstrate that their techniques work, but... those situations and conversations are made up wholesale. Sometimes they were persuasive, and you can see how a conversation might go that way, but other times, those conversations can seem unrealistic and overly pat.
