I Hear You
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- Empathize
2. Validate the emotion
3. Provide advice/recommendations (if appropriate/asked for)
4. Validate again
Nothing new added about validation or listening. The author admits that he neither has expertise in the field nor in writing. Thankfully nothing new or noteworthy was really added to the conversation with this work, just a rehashing of other good pieces of advice.
I learned so much from this book and I've been trying to implement it in my daily life. Old habits are hard to break but I can already feel that it is helping to uplift my family and coworkers. I hope I can continue working on validating others.
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