Louder Than Words

Nice follow up book to the author's previous two titles.

Some excellent pointers around base lining between comfort and discomfort parameters in those you are speaking with. I particularly enjoyed the discussion of “happy feet” telling us where others intentions are truly pointed.

One other interesting piece is the positioning of the thumbs outside the pocket with the palm inserted into the pocket. Per Mr. Navarro this is usually indicative of someone who feels superior to you. I work in a hospital around physicians and have zeroed in on this exact hand positioning several times in the past week. Nothing that I can do with it except smile and perhaps stroke that ego.

Good, easy read that is well worth your time.