Transforming Performance Measurement

I read this book as a required element in a graduate-level syllabus fornancourse I taught. 3While of course textbook-ish in nature, this book was nonetheless easy to read and practical. Kudos to Spitzer for a realistic approach to performance measurement. The sections on quantitative measurement were thorough; those on qualitative measurement were less so. That was not surprising, and Spitzer's efforts to convince the reader to explore qualitative measurement were largely effective.

The author seemingly had an aversion to technological solutions, though I felt it was more toward the mindset that tech solves all rather than acts as a force multiplier. Some of my students disagreed with my assessment in this regard.

Like any book of this nature, it is helpful but not a solution in its own right.