Never Split the Difference

Key practical quote from the book:

“You're going to have to have something to talk about beyond a self-serving assessment of what you want. And you had better be ready to respond with tactical empathy to your counterpart's arguments; unless they're incompetent, the other party will come prepared to argue an interpretation of the facts that favors them. Get on the same page at the outset. You have to clearly describe the lay of the land before you can think about acting in its confines. Why are you there? What do you want? What do they want? Why? You must be able to summarize a situation in a way that your counterpart will respond with a “That's right.” If they don't, you haven't done it right.”