Uncommon Service: How to Win by Putting Customers at the Core of Your Business

Uncommon Service

How to Win by Putting Customers at the Core of Your Business

By
Frances Frei
Frances Frei,
Anne Morriss
Anne Morriss
2012 • 247 pages

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Average rating4

15

Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.

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